Refund & Cancellation Policy
Cancellations · Date Changes · Refund Timelines

1Who This Policy Covers

This Refund & Cancellation Policy applies to every booking made with Travel Himalayas, Manali – taxi hire, tour packages, hotel bookings, treks, adventure activities, bike tours and the Winter Spiti expedition. It should be read together with our Terms & Conditions.

2How to Cancel

All cancellations must be sent to us in writing – by email to [email protected] or by WhatsApp message on +91-98162-56954. Please mention your name, travel date and booking details. The date on which we receive your written request is the date used to work out the cancellation charge. A phone call alone is not treated as a cancellation.

3Cancellation Charges

The advance paid to confirm a booking is non-refundable. The following charges apply, depending on how many days before departure we receive your cancellation:

These charges apply for any reason of cancellation, including illness, accident, death or failure to pay the balance amount. They apply to the main tour and to any optional services booked with it.

4Date Changes (Prepone / Postpone)

Date changes depend on the availability of vehicles and hotels on the new dates, and any difference in rates is payable by you. Moving from one tour to another is treated as a cancellation of the first booking plus a fresh booking.

5Charges That Are Not Refundable

• Payment gateway, card, bank and transfer charges paid at the time of booking (for example the 2% debit card / 3% credit card charge on card payments).
• Air tickets, train tickets and other third-party services – the airline, railway or supplier’s own cancellation rules apply, plus our service charge for booking and cancelling them.
• Permits already issued in your name, such as the Inner Line Permit.
• Unused services during the tour – a night, a meal, a sightseeing point or a vehicle day that you choose not to use is not refunded.

6Bike Tours & Winter Spiti Expedition

Fixed-departure trips have their own rules because the group, vehicles and support are arranged for a set date:

• Winter Spiti 4x4 Expedition: registration closes 15 days before each departure. A participant who breaks the expedition rules may be removed from the expedition, with no refund or claim of any kind.
• Rented 4x4 or motorcycle: the full vehicle rent paid in advance follows the cancellation table above. Any damage to the vehicle is charged extra.

7Road Closures, Weather & Force Majeure

Mountain roads such as Rohtang Pass (3,978 m), Baralacha La (4,890 m), Kunzum La (4,551 m) and Zojila (3,528 m · Gateway to Ladakh) can close because of snow, landslides or government orders. If a part of your tour cannot be done for such reasons, we will try to offer an alternative route or sightseeing. Extra costs caused by such events (additional nights, longer routes) are payable by the guest, and no refund is due for services that could not be used. See Force Majeure in our Terms.

8How and When Refunds Are Paid

Refunds, where due, are paid after deducting the cancellation charges and the non-refundable charges listed above. We send the refund to the bank account or UPI ID you give us. For international guests, bank and foreign-exchange charges are deducted from the refund.

9Questions About a Refund?

Call or WhatsApp us on +91-98162-56954 (6 AM – 10 PM, every day) or email [email protected] with your booking details.

10Frequently Asked Questions

Is the advance payment refundable?

No. The advance paid to confirm a booking is non-refundable.

How long does a refund take?

Refunds, where due, are paid within 15 to 20 working days from the date we receive your written cancellation.

Can I change my travel dates instead of cancelling?

Yes, with written notice at least 7 days before the tour date. A charge of ₹3,000 applies to each prepone or postpone request, subject to availability.

What if I cancel 7 days or less before departure?

100% of the total tour cost is charged as the cancellation fee.