Refund & Cancellation Policy

Refund & cancellation policy

Applies to all tours, packages, taxis and bike tours booked with Travel Himalayas.

The word “Company” in this policy means Travel Himalayas. If the client wants to amend or cancel a booking for any reason, including death, accident, illness or any other personal reason, or because the balance payment has not been made, the Company will recover cancellation charges from the client.

All cancellations must be sent to us in writing. The advance amount is non-refundable. In addition to forfeiting the advance, the following charges apply:

Changes to a booking

Any change to the original booking must be sent to us in writing. Changes are processed only after we receive your written request. If a change results in the cancellation of one or more services, the cancellation charges in the table above apply to those services.

Flights, trains and other third-party services

The cancellation charges above apply to the main tour and to optional tours published by the Company. If you have booked other services through us, such as air or train tickets or any third-party product, cancellation charges are recovered as per the cancellation terms of the airline, railways or third party concerned. The Company also recovers its service charges for booking and cancelling such services.

How and when refunds are paid

• Refunds are processed within 15–20 working days from the date of the cancellation request.
• Refunds are paid online or offline (net banking, cheque or demand draft), as the client prefers.
• Payment gateway charges, bank charges and transfer fees paid at the time of booking are not refunded.